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Supervisor features

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each

agent position. Each Agent key links to a particular agent position and

can be used along with the Call Agent or Observe Agent keys.

Table 1 lists the four states of the LCD indicator.

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an

emergency situation.

2. Press the Goodbye key to end the call.

Table 1: Agent’s status

LCD display Description

Off Agent is not logged in.

On Agent is logged in but is either NotReady or on a

call.

Slow Flashing Agent is waiting for an ACD call.

Fast Flashing Agent is on a non-ACD call.

(Goodbye)

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Avaya 1140E Guida Utente Pagina 31