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Chapter 4 Troubleshooting 51

CallPilot Unified Messaging Installation and Maintenance Guide

No authorization to perform this operation

Subscribers must have Manager or Designer access control of the mail database to install Lotus

Notes Unified Messaging. The Lotus Notes administrator sets this control on the server for each

subscriber. The default is Manager access.

To determine the level of access control for a subscriber:

1 From the subscriber’s Lotus Notes Mail database, click File, click Database, and click Access

Control.

2 Click the subscriber’s name in the displayed list.

The subscriber’s access control level appears in the Access box. The choices are Manager,

Designer, Editor, Author, Reader, Depositor, and No Access.

For a subscriber to install Unified Messaging, Manager or Designer must be displayed.

3 If neither Manager nor Designer is selected:

— you must temporarily give the subscriber Manager or Designer access

— the Lotus Notes administrator must manually update the Mail database from the server for

each subscriber who needs CallPilot access

This update creates a new view, CallPilot Unified Messaging, in Lotus Notes.

To update a CallPilot subscriber Mail database from the server:

1 Install CallPilot Unified Messaging on the Lotus Notes server computer by running Server,

setup.exe.

2 Start Update database design.

3 To locate the Update database design program, click Start, point to Programs, point to Nortel

CallPilot Desktop and click Update database design.

4 From Update CallPilot Mail databases, select Add CallPilot components or Remove

CallPilot components.

5 Click OK.

6 From the Select database(s) dialog box, select one or a group of mail files to update.

7 Click the OK button.

Fax Printer Driver does not install

If a subscriber is installing Unified Messaging and they try to install the Fax Printer Driver, the fax

driver installation fails after the subscriber is prompted for the administrator user name and

password. (Unified Messaging still installs correctly.) This failure occurs if the client PC is running

Windows 2000 with SP4 or later, and the subscriber performing the install does not have

administrator privileges.

To resolve this, you must alter the security policy of the subscriber performing the install to

include the user the right to impersonate a client after authentication. Refer to the online Microsoft

Knowledge Base article Q821546 for more information.

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Avaya CP Unified Messaging Manuale di Installazione Pagina 51