Avaya Site Administration Reference Release 3.1 manuali

Manuali dei proprietari e guide per l'utente per Manuali per software Avaya Site Administration Reference Release 3.1.
We fornisce 1 manuali pdf Avaya Site Administration Reference Release 3.1 per scaricare gratuitamente in base al tipo di documento: Manuale Utente

Avaya Site Administration Reference Release 3.1 Manuale Utente (178 pagine)

Marchio: Avaya | Categoria: Manuali per software | Dimensione: 0.83 MB |

Indice

14-300610

Issue 2

February 2006

Table of Contents

Overview of the main screen

Overview of wizards

Setting up this product

Adding a voice system

Adding a messaging system

Creating command shortcuts

Using a shared system file

Scheduling tasks

Scheduling a task to run

Using the Schedule tab

Checking status

Using the Status pane

Using the History tab

Managing performance

Improving Grade of Service

Administering voice systems

Starting GEDI

Starting Terminal Emulation

Voice system components

Role of the administrator

Daily administrator tasks

Weekly administrator tasks

Monthly administrator tasks

Other tasks

Command language and syntax

Working with end users

Preparing end-user training

Delivering end-user training

System add ons

Understanding the dial plan

Displaying your dial plan

Modifying your dial plan

Adding extension ranges

Adding feature access codes

Setting up phones

Adding new phones

Adding a fax or modem

Using an alias

Customizing your phone

Upgrading phones

Changing COR values

Changing COS values

Managing phone features

Changing feature parameters

Creating pickup groups

Creating coverage paths

Routing outgoing calls

World class routing

Overriding call restrictions

ARS Partitioning

Preparing to add a trunk

Adding trunk groups

Night Service

Setting up night service

Announcements

What is an announcement?

Adding announcements

Recording announcements

Deleting announcements

Hunt groups

What are hunt groups?

Setting up hunt groups

Setting up a queue

Call distribution methods

What are vectors?

Writing vectors

Diagnosing a vector problem

Voice system reports

Using report scheduler

Analyzing report data

Using attendant reports

Using trunk group reports

Call centers

What is a call center?

Planning a call center

Setting up the call flow

Testing the system

Monitoring your call center

Viewing system capacity

Enhancing an ACD system

Printing button labels

102

Exporting unused port data

108

Exporting Native Names

112

Importing Native Names

113

Messaging Systems

114

Security

115

About system security

118

Using Native Names

119

Using Native Name

119

Entering Native Names

120

Troubleshooting

123

Access denied

123

ASG is enabled

123

ASG is not enabled

123

Cannot open serial port

124

Command Timed Out

125

Connection lost

127

Corrupt data received

128

Data is locked

128

Device does not exist

128

General communications error

129

Incorrect device

129

Incorrect login

129

Invalid password

129

Modem initialization error

130

Network connection failed

130

No carrier

131

No dial tone

132

No Ports available

132

Password has expired

132

Serial port does not exist

133

Remote reset

133

Serial port error

134

Serial port is in use

134

Too many users logged in

135

Unknown response from device

136

Voice system problems

137

Keeping baseline information

137

Backing up voice system data

139

Checking voice system status

140

Viewing the system status

140

Diagnosing a problem

143

Diagnosing modem problems

144

Diagnosing printer troubles

144

Solving call center problems

145

Viewing error logs

146

Clearing an error

148

Alarm logs

149

Reading the alarm log

150

Clearing alarm logs

150

Assigning alarm buttons

150

Preventing alarms and errors

152

Busy Verify

155

Facility Busy Indication

158

Facility Test Calls

158

Trunk Identification

159

Call Management System (CMS)

161

Carriers

161

Circuit pack

161

Conversant

161

Understanding trunks

163

Contacting Us

164

General Contact Information

164

Before you call

164

Technical Support

165

Contacting us about training

166

Giving us your feedback

167

Più prodotti e manuali per Manuali per software Avaya

Modelli	Tipo di Documento
Quick-Starting Routers (308654-14.20 Rev 00)	Manuale Utente Avaya Quick-Starting Routers (308654-14.20 Rev 00) User's Manual, 134 pagine
BCM Personal Call Manager	Guida Utente Avaya BCM Personal Call Manager User Guide, 106 pagine
Configuring Frame Relay Services	Manuale Utente Avaya Configuring Frame Relay Services User's Manual, 84 pagine
Quick-Starting Routers	Manuale Utente Avaya Quick-Starting Routers User's Manual, 130 pagine
Configuring Interface and Router Redundancy	Manuale Utente Avaya Configuring Interface and Router Redundancy User's Manual, 90 pagine
Configuring IPX Services	Manuale Utente Avaya Configuring IPX Services User's Manual, 234 pagine
BCM 3.6	Guida Utente Avaya BCM 3.6 Upgrade Guide, 54 pagine
IVR	Guida di Configurazione Avaya IVR Configuration Guide, 69 pagine
Configuring BSC Transport Services	Manuale Utente Avaya Configuring BSC Transport Services User's Manual, 58 pagine
Configuring IP Multicasting and Multimedia Services	Manuale Utente Avaya Configuring IP Multicasting and Multimedia Services User's Manual, 234 pagine
Multimedia Contact Center	Manuale Utente Avaya Multimedia Contact Center User's Manual, 42 pagine
CallPilot Message Networking	Manuale Utente Avaya CallPilot Message Networking User's Manual, 80 pagine
BCM 2.0 TSP Server	Guida di Configurazione Avaya BCM 2.0 TSP Server Configuration Guide, 38 pagine
Configuring RADIUS	Manuale Utente Avaya Configuring RADIUS User's Manual [Portuguese] , 100 pagine
Quick-Starting Routers	Manuale Utente Avaya Quick-Starting Routers User's Manual, 132 pagine
IVR	Guida di Configurazione Avaya IVR Configuration Guide, 56 pagine
Configuring VINES Services	Manuale Utente Avaya Configuring VINES Services User's Manual, 68 pagine
Multimedia Call Center	Manuale Utente Avaya Multimedia Call Center User's Manual, 38 pagine
MultiVantage Configuration Manager Release 1.3	Guida di Configurazione Avaya MultiVantage Configuration Manager Release 1.3 Configuration Guide, 44 pagine
Network Management and Device Managers Configuration	Manuale Utente Avaya Network Management and Device Managers Configuration Configuration manual, 37 pagine

Avaya Site Administration Reference Release 3.1 manuali

Avaya Site Administration Reference Release 3.1 Manuale Utente (178 pagine)

Indice

Più prodotti e manuali per Manuali per software Avaya

Avaya dispositivi