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12 Chapter 3 Features description
NN40010-503
The alert tone is always enabled on the following IP Phones (changing the value in Element
Manager has no effect): IP Phone 2004 (phase 1 and phase 2), IP Phone 2006, IP Phone 2007,
IP Phone 1140E, IP Phone 2050, and WLAN Handsets 2210/2211/2212.
The sent message is pre-pended with the originating telephone DN followed by a colon. When
the message arrives, the destination telephone sounds an audible tone (if enabled). Then, the
recipient selects an appropriate response. The response is also pre-pended with the telephone
DN followed by a colon:
• If the message is more than 16 characters long, press the MORE soft key (or 3 on the
dialpad) to show the remainder of a message.
• Press the OK soft key (or 1 on the dialpad) to indicate that you will take appropriate
action in response to the request.
• Press the Cancel soft key (or 2 on the dialpad) to indicate that you will not take any
action in response to the request.
You cannot use the numbers on the dialpad to respond to a message on the following
IP Phones (you can only use soft keys): IP Phone 2004 (phase 1 and phase 2),
IP Phone 2006, IP Phone 2007, IP Phone 1140E, IP Phone 2050, and
WLAN Handsets 2210/2211/2212.
After the recipient responds, or the timeout time expires, the originating telephone receives an
audible tone (if enabled) and one of the following messages:
• Msg recv: indicates that the recipient viewed your message and is taking appropriate
action (presses the OK button or 1 on the dialpad).
• Msg cncl: indicates that the recipient viewed your message and is not taking any action
(presses the Cancel button or 2 on the dialpad). If the recipient viewed the message and
does not taking any action, then the sender receives a message nack when the timeout
time expires.
• Msg nack: indicates that the recipient did not view your message within the defined
time or the recipient viewed your message but did not take any action within the defined
time.
On the WLAN Handsets 2210/2211/2212, pressing the Menu key releases the session
within ten seconds and sends Msg nack back to the sender.
If a sent message fails, the user receives the message Fxxx:Snd fail. A message can fail if the
message text and destination DN were not entered in Element Manager.
Customer Assistance Page
A user presses a call button on a customer assistance box (CAB) or uses a symbol kiosk to
request assistance. The system plays the appropriate announcement stating that a customer
requires assistance. An employee responds to the page and presses a button on the CAB or uses
the symbol kiosk to cancel the page.
If the page zone or overhead page system is in use at the time of the page, the BCM system
queues the page and plays it when the resource becomes available.
- Configuration 1
- Trademarks 2
- Contents 3
- How to get help 5
- 6 How to get help 6
- Chapter 1 7
- Chapter 2 9
- 10 Chapter 2 Introduction 10
- NN40010-503 10
- Chapter 3 11
- Customer Assistance Page 12
- Schedule Page 13
- Reporting 13
- Reporting for One Button Page 14
- Reporting for One Button Text 14
- Chapter 4 15
- Applying the APPP keycode 16
- Chapter 5 17
- Prerequisites 18
- Configuring global settings 18
- Procedure steps 18
- Variable definitions 19
- Configuring features 19
- Configuring the CAB 22
- Chapter 6 27
- Troubleshooting procedures 28
- Navigation 29
- Verifying the target node 30
- Accessing the target node 31
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