Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manuale Utente Scaricare il pdf (Pagina 42)

CallPilot Custom Call Routing

42 NN40011-018 Issue 1.2 BCM Rls 6.0

4. Select from each CCR Tree list box the CCR Tree you want calls to

route to for each time of day. If you do not want calls to route to a CCR

Tree select None.

5. Click the Submit button.

Ensuring the Caller’s Have CCR Tree Access

Before callers can access the CCR tree, lines must be routed to the Greeting

Table in Auto-Attendant Lines Administration.

Also, do not forget to check that Call Pilot is set to answer calls. This option is

found in the Operator Settings.

For information on the above issues, refer to the Auto-Attendant guide.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Manuale Utente Pagina 42