Avaya CallPilot Message Networking Manuale Utente Pagina 1

Part No. P0919429 06CallPilotMessage NetworkingSet Up and Operation Guide

10 Chapter 1 About CallPilot Message NetworkingP0919429 06APAC (Asia Pacific)Technical SupportTelephone:+61 388664627Fax:+61 388664644email:asia_s

11CallPilot Message Networking Set Up and Operation GuideChapter 2Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

12 Chapter 2 Creating network sitesP0919429 06General Networking properties4 Click the Submit button.Enable Network ReceiveLets your site receive

Chapter 2 Creating network sites 13CallPilot Message Networking Set Up and Operation GuideCreating a network siteBefore local subscribers can send

14 Chapter 2 Creating network sitesP0919429 06To create a network site1 Start CallPilot Manager.2 Click the Networking heading.The Site List page

Chapter 2 Creating network sites 15CallPilot Message Networking Set Up and Operation GuideIf you want to create an AMIS site:• from Site Type sele

16 Chapter 2 Creating network sitesP0919429 06Changing the properties of a network siteYou can change properties of a site, except for the Site Pr

Chapter 2 Creating network sites 17CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice r

18 Chapter 2 Creating network sitesP0919429 065 In the Connect to box, type the extension number or telephone number you are using to record the g

Chapter 2 Creating network sites 19CallPilot Message Networking Set Up and Operation GuideDeleting a siteYou cannot delete a site if it is in use

2P0919429 06CallPilot Message Networking Set Up and Operation GuideCopyright © 2002 Nortel NetworksAll rights reserved. 2002.The information in this d

20 Chapter 2 Creating network sitesP0919429 06Disabling Network MessagingPart of administering Network Messaging is ensuring that the network oper

Chapter 2 Creating network sites 21CallPilot Message Networking Set Up and Operation GuideEnabling Broadcast and Group List MessagesNetwork Messag

22 Chapter 2 Creating network sitesP0919429 06Configuring environments without a DNSThe Domain Name System (DNS) is an Internet service that trans

Chapter 2 Creating network sites 23CallPilot Message Networking Set Up and Operation GuideTo ensure no DNS servers are currently configured on you

24 Chapter 2 Creating network sitesP0919429 06To enter a Host Name on the Business Communications Manager 3.0 system1 Start Unified Manager.2 Clic

25CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

26 Chapter 3 Setting up Digital NetworkingP0919429 06To set the Digital Networking properties1 Start CallPilot Manager.2 Click the Networking head

27CallPilot Message Networking Set Up and Operation GuideChapter 4Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

28 Chapter 4 Setting up AMISP0919429 06To set up AMIS networking properties1 Start CallPilot Manager.2 Click the Networking heading.3 Click the AM

Chapter 4 Setting up AMIS 29CallPilot Message Networking Set Up and Operation Guideorselect Route to outdial using routing codes.For more informat

Contents 3CallPilot Message Networking Set Up and Operation GuideContentsChapter 1About CallPilot Message Networking. . . . . . . . . . . . . . . .

30 Chapter 4 Setting up AMISP0919429 06About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establishes time

Chapter 4 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to

32 Chapter 4 Setting up AMISP0919429 066 In the To box type the time of day call blocking ends and select AM or PM.Any single-digit hour or minute

Chapter 4 Setting up AMIS 33CallPilot Message Networking Set Up and Operation GuideAbout Dialing TranslationThere are situations when CallPilot ge

34 Chapter 4 Setting up AMISP0919429 06Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation Tables and h

Chapter 4 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideA Dialing Translation Table from a site with area code 206 near

36 Chapter 4 Setting up AMISP0919429 06Setting the Dialing Translation propertiesAfter you set up the AMIS properties, you must set up the Dialing

Chapter 4 Setting up AMIS 37CallPilot Message Networking Set Up and Operation Guide4 Set the Dialing Translation properties:5 Click the Submit but

38 Chapter 4 Setting up AMISP0919429 06Building a Dialing Translation TableTo build a Dialing Translation Table, you must enter an Input value and

Chapter 4 Setting up AMIS 39CallPilot Message Networking Set Up and Operation GuideReviewing entries in the Dialing Translation TableYou can revie

4 ContentsP0919429 06Chapter 4Setting up AMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Sett

40 Chapter 4 Setting up AMISP0919429 06Changing an entry in the Dialing Translation TableAfter you build a Dialing Translation Table, you can chan

Chapter 4 Setting up AMIS 41CallPilot Message Networking Set Up and Operation GuideDeleting a Dialing Translation Table entryTo delete an entry in

42 Chapter 4 Setting up AMISP0919429 06Testing network message capabilityUse the AMIS Loopback Mailbox to test your network message capability. Th

Chapter 4 Setting up AMIS 43CallPilot Message Networking Set Up and Operation GuideLoopback mailbox numbers You cannot open the Loopback mailbox o

44 Chapter 4 Setting up AMISP0919429 06Sending a test network messageTo test network message capability you must send a message from your site to

Chapter 4 Setting up AMIS 45CallPilot Message Networking Set Up and Operation GuideTo send a test network message using the AMIS Loopback mailbox

46 Chapter 4 Setting up AMISP0919429 06To send a test network message using the AMIS Loopback mailbox - CallPilot Mini1 Dial the CallPilot Messagi

47CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

48 Chapter 5 Network Delivery MailboxesP0919429 06About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you must:•

Chapter 5 Network Delivery Mailboxes 49CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site

5CallPilot Message Networking Set Up and Operation GuideChapter 1About CallPilot Message NetworkingThis guide leads a System Administrator through set

50 Chapter 5 Network Delivery MailboxesP0919429 067 In the Last Name and First Name boxes type the name of the mailbox.The mailbox name can be the

Chapter 5 Network Delivery Mailboxes 51CallPilot Message Networking Set Up and Operation Guide15 In the Connect to box, type the extension number

52 Chapter 5 Network Delivery MailboxesP0919429 06Creating a Network AMIS mailboxUse the “Network AMIS mailbox table” on page 67 to record the det

Chapter 5 Network Delivery Mailboxes 53CallPilot Message Networking Set Up and Operation Guide7 In the Last Name and First Name boxes type the nam

54 Chapter 5 Network Delivery MailboxesP0919429 0615 Click the Voice button to record a mailbox name.The Mailbox Spoken Name window appears for th

Chapter 5 Network Delivery Mailboxes 55CallPilot Message Networking Set Up and Operation GuideChanging Network Delivery Mailbox parametersYou can

56 Chapter 5 Network Delivery MailboxesP0919429 06Deleting a Network Delivery MailboxYou can delete a Network Delivery Mailbox at any time. After

57CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non Delivery Notification messagesThis chapter describes some proble

58 Chapter 6 Troubleshooting Non Delivery Notification messagesP0919429 06A protocol error occurred while delivering the messageFor AMIS, this err

Chapter 6 Troubleshooting Non Delivery Notification messages 59CallPilot Message Networking Set Up and Operation GuideA connection to the remote

6 Chapter 1 About CallPilot Message NetworkingP0919429 06Digital and AMIS networkingMessage Networking uses two types of networking:Digital Networ

60 Chapter 6 Troubleshooting Non Delivery Notification messagesP0919429 06The destination site mailbox does not existThis error can occur if:• the

Chapter 6 Troubleshooting Non Delivery Notification messages 61CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the

62 Chapter 6 Troubleshooting Non Delivery Notification messagesP0919429 06• an outside line is not available• a protocol error occurs during trans

63CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

64 Chapter 7 Message Networking programming recordP0919429 06AMIS site tableUse this table to record the properties for the AMIS sites you create.

Chapter 7 Message Networking programming record 65CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table

66 Chapter 7 Message Networking programming recordP0919429 06Network Site Mailbox tableUse this table to record the details of the Network Site Ma

Chapter 7 Message Networking programming record 67CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table

68 Chapter 7 Message Networking programming recordP0919429 06

69CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and se

Chapter 1 About CallPilot Message Networking 7CallPilot Message Networking Set Up and Operation GuideAbout AMISAudio Messaging Interchange Specifi

70 GlossaryP0919429 06Direct AddressingThe ability to send a message directly to a remote site by specifying the line, pool or route number, phon

Glossary 71CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and rec

72 GlossaryP0919429 06Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a failur

CallPilot Message Networking Set Up and Operation Guide73IndexAAMIS error messages 61AMIS networking propertiesArea code 27Country code 27Intern

74 IndexP0919429 06NNetwork Access 35Network Broadcast 12Network Delay 12Network Deliver, disabling 20Network Delivery 12Network Delivery

8 Chapter 1 About CallPilot Message NetworkingP0919429 06Ways of sending network messagesWith Message Networking subscribers can send network mess

Chapter 1 About CallPilot Message Networking 9CallPilot Message Networking Set Up and Operation GuideAssigning Message Networking to subscribersYo