Avaya 1140E Guida Utente Pagina 94

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Receiving a call
94
Declining an incoming call
You can decline an incoming call by pressing the Decline Context-
sensitive soft key. You can decline a call with or without giving a reason.
You can create custom decline reasons and have the option of selecting
one. If you do not choose a custom decline reason, the phone sends the
default message: “User has declined call”.
Note: The Call Decline feature is not available for all call servers.
Contact your system administrator or service provider to determine if
this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked
depends upon the call server. In a SIP environment the caller receives a
call declined message and the caller no longer hears ring back. In a non
SIP environment the caller may continuously hear ring back. The call
does not get redirected to voice mail.
To decline an incoming call:
Decline
1. Press the Decline Context-sensitive soft
key to decline an incoming call.
New
2. Press the Up/Down navigation key to
highlight a Decline Call Reason.
or
Press the New Context-sensitive soft
key to create a new decline reason to
send. (See “To create a new Call
Decline Reason:” on page 95.)
Note: Highlight None to use the default
system message, “User has declined
call”.
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