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Avaya Call Center Reports Explained manuali

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Avaya Call Center Reports Explained Manuale Utente (44 pagine)


Marchio: Avaya | Categoria: no | Dimensione: 4.61 MB |

 

Indice

Reports Explained

1

Table of Contents

3

Table of Figures

5

How to use this guide

6

Introduction

7

Calls and Call Transactions

8

Introduction 5

9

In-Progress Calls

9

Report Headers

9

Abandoned Call Report

15

Reports Explained 13

17

Agent Capacity Report

19

Help Request Report

21

Call Average Report

23

Agent Average Report

24

Reports Explained 21

25

Agent Profile Report

26

Reports Explained 23

27

Agent Activity Report

28

Agent Audit Report

29

Posted, etc

31

Reports Explained 29

33

Reports Explained 31

35

Summary Report

36

Reports Explained 33

37

Call Profile Report

38

Reports Explained 35

39

Incoming Call Report

40

Reports Explained 37

41

References

42

Index 39

43




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