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Avaya ipView Software Wallboard Manuale Utente Pagina 21

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4
Using ipView SoftBoard
Configure Nortel Reporting for Contact Center to operate with
ipView SoftBoard the same way
that you configure Nortel Reporting for Contact Center to operate with a hardware wallboard.
For information about setting up a hardware wallboard, refer to the Reporting for Contact Center
Setup and Operation Guide (NN40040-302/303/304).
Starting the ipView SoftBoard
Follow the steps in this section to start the ipView SoftBoard.
1. Double-click the ipView icon on the PC desktop. See Figure 10: ipView Icon.
Figure 10: ipView Icon
The ipView window appears. The first time you start ipView, it opens in the default Short
View. See Figure 11: ipView First-Time Startup. The first-time startup view does not show
parameters or statistics until ipView SoftBoard receives data from Nortel Reporting for
Contact Center or another ipView SoftBoard that is echoing to yours.
Figure 11: ipView First-Time Startup
!
Note that each time you start ipView SoftBoard, the parameter values are blank
until ipView SoftBoard receives data from Nortel Reporting for Contact Center
or another ipView SoftBoard that is echoing to yours. (For information about
echoing, see
Echoing Tab.)
If the IP address of your copy of
ipView SoftBoard is configured in the Wallboards Tab of
the Nortel Reporting for Contact Center Configuration and the Nortel Reporting for Contact
Center application is operational, ipView SoftBoard starts to display information.
ipView Software Wallboard Setup and Operation Guide
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