Avaya Call Center Reporting Guida Utente Scaricare il pdf (Pagina 22)

Configuration

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Configuration

Quick Steps to Configure Nortel Networks Reporting for Call Center

Before You Begin

Ensure that the Call Center is configured and operational, and that you have enabled the Call

Center Reporting Software Keycode. For Software Keycode information, refer to the Software

Keycode Installation Guide.

Logging In

Using Internet Explorer, browse to the URL of the Nortel Networks Reporting for Call Center

Web pages Log In page.

The URL will be http://NameOfWebHostPC/RCC/index.asp where NameOfWebHostPC should

be replaced with the network name or IP Address of the Web Host PC.

Note: If you are actually using the browser on the Web Host PC NameOfWebHostPC can be

substituted with ‘localhost’.

When you have browsed to the correct location you will be presented with the page below.

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Avaya Call Center Reporting Guida Utente Pagina 22