Avaya Call Center Reporting Guida Utente Scaricare il pdf (Pagina 31)

Verification 27

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Figure 18: Real Time Summary Skillset Selection page

Note The list of Skillset names will reflect your actual Call Center configuration. The names

displayed on your system will be different, and there may be more or less than the example

shown here.

Click on the Select All button. All of the Skillset names will become highlighted. This is shown

below.

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Avaya Call Center Reporting Guida Utente Pagina 31