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Avaya 16CC manuali

Manuali dei proprietari e guide per l'utente per Software Avaya 16CC.
We fornisce 1 manuali pdf Avaya 16CC per scaricare gratuitamente in base al tipo di documento: Guida Utente


Avaya 16CC Guida Utente (118 pagine)


Marchio: Avaya | Categoria: Software | Dimensione: 0.60 MB |

 

Indice

Avaya Agent Deskphone 16CC

1

Administrator Guide

1

Contents

3

Issue 1 January 2008 5

5

Chapter 1: Introduction

7

Issue Date

9

Document Organization

10

Other Documentation

11

Introduction

12

Requirements

13

Issue 1 January 2008 15

15

Parameter Data Precedence

16

The Administrative Process

16

Administrative Checklist

17

Center Environment

19

Step 1: Telephone to Network

20

Error Conditions

21

Network Assessment

23

Hardware Requirements

23

Server Requirements

24

Required Network Information

25

Other Network Considerations

26

IEEE 802.1D and 802.1Q

27

Network Audio Quality Display

27

TCP/UDP Port Utilization

28

Issue 1 January 2008 29

29

SIP_PORT_SECURE:5061

29

Network Requirements

30

Security

31

Subscriptions

32

Call Server Requirements

33

SIP Trunk Administration

35

Call Routing Administration

35

IP Interface and Addresses

36

UDP Port Selection

36

RSVP and RTCP/SRTCP

36

Voice Mail Integration

37

Call Transfer Considerations

38

Telephone Administration

38

Issue 1 January 2008 39

39

Issue 1 January 2008 41

41

Administering Stations

43

Station Screen Page 2:

44

Station Screen Page 3:

44

Station Screen Page 4:

44

Administering Features

45

Administration

47

Software Checklist

49

DHCP and File Servers

49

DHCP Server Administration

50

Issue 1 January 2008 51

51

DHCP Generic Setup

52

Issue 1 January 2008 53

53

Server Administration

54

Windows NT 4.0 DHCP Server

55

Editing Custom Options

57

Adding the DHCP Option

57

Activating the Leases

58

Verifying Your Configuration

58

Windows 2000 DHCP Server

59

Adding DHCP Options

61

Activating the New Scope

61

HTTP Generic Setup

62

General Download Process

63

Software

63

Binary Files

64

Upgrade Script File

65

Settings File

65

Contents of the Settings File

66

Issue 1 January 2008 67

67

The GROUP System Value

68

Telephones

69

Issue 1 January 2008 71

71

Issue 1 January 2008 73

73

Issue 1 January 2008 75

75

Issue 1 January 2008 77

77

Issue 1 January 2008 79

79

Issue 1 January 2008 81

81

VLAN Considerations

82

VLAN Tagging

83

VLAN Detection

83

VLAN Separation

84

Issue 1 January 2008 85

85

DNS Addressing

86

Language Selection

87

Enhanced Local Dialing

88

Issue 1 January 2008 89

89

Agent Confirmation Tones

90

Issue 1 January 2008 91

91

Issue 1 January 2008 93

93

Appendix A: Glossary of Terms

95

Glossary of Terms

96

Issue 1 January 2008 97

97

IETF Documents

99

ITU Documents

99

ISO/IEC, ANSI/IEEE Documents

99

Related Documentation

100

Figure 4: Station screen

101

Issue 1 January 2008 103

103

Issue 1 January 2008 105

105

Issue 1 January 2008 107

107

Issue 1 January 2008 109

109

Issue 1 January 2008 111

111

Issue 1 January 2008 113

113




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