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Other Documentation

See the Avaya support site at http://www.avaya.com/support for Avaya Agent Deskphone 16CC

technical and end user documentation.

See the Avaya support site for documents related to Avaya Call Center 5.0, including:

● Getting Started with Avaya Call Center 5.0 and Avaya Agent Deskphone 16CC

(Document Number 129214).

● Avaya Call Center Automated Call Distribution (ACD) Guide

(Document Number 07-600779).

● Avaya Call Center Release 5.0 Call Vectoring and Expert Agent Selection (EAS) Guide

(Document Number 07-300302).

See Appendix B: Related Documentation

for Web sites that list related, non-Avaya documents,

such as those published by the Internet Engineering Task Force (IETF) and the International

Telecommunication Union (ITU).

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Avaya 16CC Guida Utente Pagina 11