Avaya BCM 4.0 Call Detail Recording System Manuale Utente Scaricare il pdf (Pagina 21)

Call Detail Recording System Administration Guide

Chapter 3

Configuring and managing CDR data

This section contains information on:

• Call Detail Recording (CDR) security

• CDR data management and configuration

Call Detail Recording security

CDR records can contain sensitive information, such as phone numbers between executives and

external companies, telephone banking passwords and PINs. These are some examples of data that

require protection from unauthorized access. With the introduction of network real-time access in

Call Detail Recording, the System Administrator must set up the system to allow authorized

access. If authorized access is not set up, the user cannot see the real-time records.

To set up CDR, you must log on to the BCM Element Manager with a user name and password

that is a member of the Admin Group. Once logged on, you can add members to the CDR User

Group. Only members of the CDR User Group can access the records. Members of other User

Groups, including the Admin User Group, cannot access the Call Detail Recording records.

CDR User Group Administration

By default, the CDR User Group has no members. The System Administrator can add users to the

CDR User Group through Element Manager. The System Administrator can also modify user

access privileges or delete existing usernames from the group.

For information about how to add, delete and modify users and User Groups, refer to the BCM 4.0

Administration Guide (N0016868).

Caution: To guard against unauthorized access to CDR records, you must add

only authorized users to the CDR User Group. In this configuration, the BCM

security protects all records against unauthorized access.

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Avaya BCM 4.0 Call Detail Recording System Manuale Utente Pagina 21