Avaya BCM 4.0 Call Detail Recording System Manuale Utente Scaricare il pdf (Pagina 9)

Chapter 1 Getting started 9

Call Detail Recording System Administration Guide

Related publications

Related publications are listed below. To locate specific information, you can refer to the

Master Index of BCM 4.0 Library.

BCM 4.0 Administration Guide (N0060598)

CallPilot Manager Set Up and Operation Guide (N0027247)

Security note: Indicates a point of system security where a default should be changed,

or where the administrator needs to make a decision about the level of security required

for the system.

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Document Status: Standard 1
Document Version: 02 1
Part Code: N0060599 1
Date: June 2006 1
Trademarks 2
Task list 3
4 Task list 4
Contents 5
Chapter 1 7
Audience 8
Acronyms 8
Related publications 9
How to get Help 10
Chapter 2 11
N0060599N0060599 12
Table 1 Report Options 12
Report formats and types 13
To assign Norstar report type 14
Assigning the Date Format 14
To assign the Date Format 14
Assigning the Header Format 14
To assign the Header Format 15
Assigning the Report Language 15
To assign the Report Language 15
Assigning Report Filters 15
To assign Report Filters 15
Creating the Feature Code 16
To designate the feature code 16
Configuring the Prefix Filter 17
Include DNIS Info Yes/No 18
Table 3 Report contents 19
Chapter 3 21
Table 4 File Settings 23
Managing CDR data 24
Using CDR Pull Transfer 25
To set up a CDR user account 26
Starting the CDR Pull Client 28
To start the CDR Pull Client 28
Configuring the BCM List file 29
To create a BCM List file 29
To select the BCM List file 30
Scheduling a Pull Transfer 31
To schedule a Pull Transfer 32
Using CDR Push Transfer 33
Using CDR Livestream 37
Call Detail Recording display 39
Chapter 4 41
SL-1 report options 42
SL-1 Standard reports 43
SL-1 CLID reports 43
Norstar reports 45
Norstar Standard reports 46
Norstar CLID reports 46
Norstar Real-time report 47
Figure 22 Call with DNIS 48
Figure 23 Transferred call 48
Norstar All report 49
Target line/physical lines 50
Busy reports 50
Bearer Capability data 51
PRI call-by-call service 51
Voice over IP calls 52
External call forwarding 53
Line descriptions 56
Table 10 Real-time record 60
Figure 67 Charges in units 62
Figure 68 No charge 62

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Avaya BCM 4.0 Call Detail Recording System Manuale Utente Pagina 9

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