Avaya Reporting for Contact Center Guida Utente Scaricare il pdf (Pagina 123)

123

Reporting for Contact Center Troubleshooting and Maintenance Guide

Glossary

ActiveX Viewer ........ The technology used in Nortel Reporting for Contact Center to view the

reports through a Web browser. ActiveX refers to a Microsoft

technology, Viewer refers collectively to the report viewer where the

report is displayed.

Ad Blocking............... Software that eliminates advertising and other annoyances from Web

pages. It detects banner ads by size (typically 60 pixels high) and by the

URLs of major advertising sites where the images come from. Such

utilities may also be able to eliminate cookies, referrers and animated

GIF, which are time consuming to download.

Administrator............. A Nortel Reporting for Contact Center User who has been awarded

Administration rights. These Users can configure core elements of

Nortel Reporting for Contact Center that regular Users can not. They can

perform such actions as connecting the Web Host PC to the Contact

Center, creating other Users, allocating Skillsets to Users, and

administer the logging functionality of Reporting for Contact Center on

the Web Host PC.

Agent.......................... Agents are people who handle calls in the Contact Center.

Anti Virus................... Antivirus software identifies, thwarts, and eliminates computer viruses

and other malicious software. Some antivirus software can reduce

system performance. It may be necessary to disable virus protection

when installing or updating software like the Reporting for Contact

Center application to prevent improper installation or any installation.

Backup ....................... Additional resources or duplicate copies of data on different storage

media for emergency purposes.

BCM........................... The Business Communications Manager (BCM), a converged voice and

data solution, providing a choice of IP-enabled or pure-IP strategy. The

applications in this system include telephony, unified messaging,

multimedia call center, interactive voice response, IP routing and data

services such as firewall and wireless.

Cache.......................... Pronounced “cash”. A cache is used to speed up data transfer and may

be either temporary or permanent. Memory and disk caches are in every

computer to speed up instruction execution and data retrieval and

updating. These temporary caches serve as staging areas, and their

contents are constantly changing.

Browser caches and Internet caches store copies of Web pages retrieved

1 2 ... 118 119 120 121 122 123 124 125 126 127 128 ... 131 132

Nessun commento

Avaya Reporting for Contact Center Guida Utente Pagina 123