Avaya Reporting for Contact Center Guida Utente Scaricare il pdf (Pagina 89)

Web Host PC Troubleshooting 89

Reporting for Contact Center Troubleshooting and Maintenance Guide

Error message mentions Access denied

If the user encounters an error message in the Reporting for Contact Center Internet Explorer

browser window that displays the following “Access denied” message, the MySQL User will

have to be recreated:

Error Type:

Microsoft OLE DB Provider for ODBC Drivers (0x80004005)

[MySQL][ODBC 3.51 Driver]Access denied for user ‘rccuser’@’localhost’ (using password: YES)

A MySQL User enables Reporting for Contact Center access to the MySQL database. To

recreate a MySQL User perform the following:

1. Open Windows Explorer and navigate to the Reporting for Contact Center installation

folder (typically this is C:\Program Files\Nortel\Reporting for Contact Center).

2. Double-click the RunOnce folder.

3. Double-click the AddMySQLUser.bat file.

A new MySQL User will be created again.

Error in Download Contact Center data window

The following table, see Table 4: Issues causing the error messages in the Download Contact

Center data window, lists the error messages displayed in the Download Contact Center data

window when the status indicator is red. This table also describes how the user is to resolve the

issue.

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Avaya Reporting for Contact Center Guida Utente Pagina 89