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Reporting for Contact Center Troubleshooting and Maintenance Guide

Flow Charts

Introduction

The flow charts enable the user to troubleshoot problems encountered in Reporting for Contact

Center. There are seven flow charts covering areas from installation of Reporting for Contact

Center to print schedules of reports. The user is advised to go to the relevant flow chart in the

area of Reporting for Contact Center where a problem has arisen. The flow charts are as follows:

1. Installing Reporting for Contact Center

2. Contact Center Connection

3. Historical Reports

4. Real Time Screens

5. Software Wallboard

6. Hardware Wallboard

7. Print Schedules

Questions raised and action items to be performed in a flow chart are explained in additional help

provided directly after the flow chart. A key to the flow charts is provided, see the following

section Key to the flow charts, which explains what the different shapes and colors represent, as

well as what some of the content mean.

Key to the flow charts

Diamonds

These shapes are questions; they have either a Yes or No answer. Depending on the answer you

will be redirected to an additional step:

No is represented with a red arrow

Yes is represented with a blue arrow

The yellow background indicates that there is more help available in this document for that

question; this will be displayed directly below the relevant flow chart, as in the following:

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 131 132

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Avaya Reporting for Contact Center Guida Utente Pagina 13