Avaya Reporting for Contact Center Manuale Utente Scaricare il pdf (Pagina 167)

Reports 167

Reporting for Contact Center Setup and Operations Guide

Follow these steps to obtain a report:

Note: Due to licensing restrictions, only 2 Client PCs can view the reports concurrently

and a maximum number of 5 reports can be generated at a time.

1. From the Report Names list of reports, select the appropriate check box for each report

you wish to generate.

Note: Most reports require selecting Skillsets, Agents, Activity Codes, or any

combination of these. The only reports that do not require these selections are Help

Request Report, Unanswered Help Request Report, and System Configuration. For

information about selecting Skillsets, refer to Selecting Skillsets. For information about

selecting Agents, refer to

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Avaya Reporting for Contact Center Manuale Utente Pagina 167