Avaya Reporting for Contact Center Manuale Utente Pagina 33
- Pagina / 184
- Indice
- SEGNALIBRI
- Contact Center 1
- Trademarks 2
- Table of Contents 3
- Table of Contents 5 5
- List of Figures 6
- List of Tables 9
- 10 List of Tables 10
- NN40040-302 10
- How to Use this Guide 11
- How to get Help 12
- Introduction 13
- Administrators and Users 14
- Assigned Skillsets 14
- SQL Historical Database 14
- System Software 14
- PC Requirements 15
- Introduction 17 17
- Installation 19
- Installation prerequisites 21
- Figure 3: BCM50 Welcome page 22
- Installation 23 23
- Installation 25 25
- Installation 27 27
- Installation 29 29
- Installation 31 31
- Installation 33 33
- Installation 35 35
- Installation 37 37
- Installation 39 39
- Installation 45 45
- Installation 47 47
- Installation 49 49
- Figure 42: Options Tab 50
- Installation 51 51
- Figure 45: Selecting RCC 52
- Installation 53 53
- Figure 46: RCC Properties 53
- Administration 55
- Changing Default Password 56
- Administration 57 57
- Administration 59 59
- Administration 61 61
- Administration Menu 63
- Administration 65 65
- System Admin Settings 65
- User Admin 66
- Administration 67 67
- Figure 55: User Admin page 67
- Add Users 67
- Figure 56: Add User page 68
- Administration 69 69
- Password) 71
- Administration 73 73
- Reset Password 73
- Skillset Assignment 73
- Administration 75 75
- Administration 79 79
- Figure 64: Logging Menu page 79
- Administration 81 81
- Figure 67: Main Menu page 82
- Logging On 83
- Print Schedules 86
- Deactivate 104
- Activate 105
- Real Time 117
- Logged In SS 125
- Agent Alarms 127
- Incoming Non-Contact 130
- Wallboard Setup 131
- Alarm Messages 133
- Wallboard Assignment 135
- Wallboard Parameters 140
- Messages 142
- Figure 106: Add Message page 144
- Figure 110: Add Alarm page 148
- Alarm Periods 150
- Instant Messages 158
- Time Bins Setup 161
- Figure 120: Time Bins page 163
- Reports 165
- Reports 167 167
- Reports 169 169
- Reports 171 171
- Reports 173 173
- Reports 175 175
- Glossary 177
- Glossary 179 179
- References 181
- Index 182
- Index 183 183
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