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Administration 69

Reporting for Contact Center Setup and Operations Guide

Note: The System Administrator, Users created as Administrators, Users who can Assign

Wallboard and Standard Users have different administration capabilities regarding other

Users, Skillset Assignment, and Wallboard Assignment. See Table 1: Administrator and

User Permissions.

Permission Level Capabilities

Standard Users

These are Users who were created without either the

Administrator or the Assign Wallboards check boxes

selected. These Users cannot perform configuration of

other Users, and they cannot change their own settings.

They also cannot assign or work with Wallboards.

Standard Users have access only to the Skillsets that were

assigned to them by the System Administrator.

Users with the Assign Wallboard

Box Checked (Wallboard Users)

These are Users who were created without the

Administrator check box selected. These Users cannot

perform configuration of other Users, and they cannot

change their own settings. They can assign and work with

Wallboards. Wallboard Users have access only to the

Skillsets that were assigned to them by the System

Administrator.

Users with the Administration

Box Checked (User

Administrators)

These are Users who were created with the Administrator

check box selected. These Users can perform

configuration and editing activities on other Users,

including creating Users and assigning Skillsets to them.

They cannot change their own settings, however, apart

from resetting their own password. If the Wallboard

check box was selected when their own account was

created, they can assign and work with Wallboards. User

Administrators have access only to the Skillsets that were

assigned to them by the System Administrator. You

should designate a User as an Administrator only if the

designation is required so that the User can specify and

change fundamental configuration settings within Nortel

Reporting for Contact Center.

System Administrator

This is the default Administrator account that is created

when Nortel Reporting for Contact Center is installed.

This User has full access to the system and to all

configuration options. They can create, edit, and delete

Users, and they can assign Skillsets to Users. They can

also reset User passwords, including the System

Administrator’s password. Note that they are the only

user who can do this. The System Administrator has

access to any Skillset.

Table 1: Administrator and User Permissions

Note: The default password for all new Users is 0000. The first time they login to Nortel

Reporting for Contact Center they are prompted to change their password.

1 2 ... 64 65 66 67 68 69 70 71 72 73 74 ... 183 184

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