Avaya Reporting for Contact Center Manuale Utente Scaricare il pdf (Pagina 73)

Administration 73

Reporting for Contact Center Setup and Operations Guide

In either case, the User Admin page appears. See Figure 55: User Admin page. If you

removed a User, that User name no longer appears in the list of configured Users.

Reset Password

Use the Reset Password option when a User has changed their password and forgotten what

the password is.

This option allows you to reset the User password to 0000.

When the User next logs on, they use the password 0000, and they must then select a new

password.

Select the User name from the list of configured users and click Reset Password. You are

prompted to confirm that you wish to reset the password for the User. If you do not wish to

reset the password, click Cancel. To reset the password, click OK.

In either case, the User Admin page appears. See Figure 55: User Admin page.

Skillset Assignment

The Skillset Assignment option allows you to assign Skillsets to Users. Assigning Skillsets to

a User allows the User to view those Skillsets in the Real Time screens and to obtain

Historical Reports on those Skillsets.

You can assign multiple Skillsets to a User, and a Skillset can be assigned to multiple Users.

Select Skillset Assignment from System Administration Menu shown in Figure 53: System

Administration Menu page. The Skillset Assignment page shown in Figure 59: Skillset

Assignment page appears.

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Avaya Reporting for Contact Center Manuale Utente Pagina 73