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Enterprise Edge Overview 27
P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide
For more information, refer to the Enterprise Edge Unified Messaging Client
Installation Guide.
Enterprise Edge Call Center
The Enterprise Edge Call Center is an Automatic Call Distribution (ACD) system
designed to handle incoming calls. Incoming calls are distributed to available
agents or to Enterprise Edge greetings in your call center. To ensure that each call
is handled correctly, the Enterprise Edge Call Center system answers, plays
greetings and routes each incoming call to the first available agent in the order of
the call's arrival. For more information, refer to the Enterprise Edge Call Center Set
Up and Operation Guide.
Enterprise Edge Call Center Reporting
Enterprise Edge Call Center Reporting is a Windows software application that
provides Real Time statistics and complete management information on the daily
performance of your Enterprise Edge system. Enterprise Edge Call Center
Reporting helps you manage call traffic and provides a full range of management
reports that provides critical information for accurate business planning. It also has
the ability to support multiple Wallboards which can be configured separately to
display the information that the agents require. For more information, refer to the
Enterprise Edge Call Center Reporting Set Up and Operation Guide.
Enterprise Edge Voice over IP gateway
Enterprise Edge VoIP Gateway allows you to use IP telephony. VoIP Gateway
converts the voice in a call into a packet format that can be sent over an intranet.
With Enterprise Edge VoIP Gateway, you can make telephone calls over any
intranet connected to the Enterprise Edge system. For more information, refer to the
Enterprise Edge IP Telephony Configuration Guide.
Enterprise Edge TSP
Enterprise Edge TSP is the interface between the Enterprise Edge system and
Microsoft®
1
TAPI. This interface allows you to use TAPI applications on the
Enterprise Edge system. For more information, refer to the Enterprise Edge TSP
Server Configuration Guide.
Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager is a TAPI application that allows you to
control your Enterprise Edge telephone from your personal computer. For more
information, refer to the Enterprise Edge Personal Call Manager User Guide.
1.Microsoft is a registered trademark of Microsoft Corporation.
- Enterprise Edge 2.0 1
- Programming Operations 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 10 Contents 10
- Contents 11 11
- Glossary 395 12
- Index 437 12
- About this document 13
- Related documents 14
- Regulations 15
- Enhanced 911 Configuration 16
- Radio-frequency interference 16
- Hearing-aid compatibility 17
- Electromagnetic compatibility 17
- Use of a music source 18
- Software licensing 21
- 22 About this document 22
- Enterprise Edge Overview 23
- 24 Enterprise Edge Overview 24
- Enterprise Edge Overview 25 25
- 26 Enterprise Edge Overview 26
- Enterprise Edge Overview 27 27
- Unified Manager 28
- Enterprise Edge Overview 29 29
- Enterprise Edge Overview 31 31
- Enterprise Edge Overview 33 33
- 34 Enterprise Edge Overview 34
- Logging on to Enterprise Edge 37
- Logging off Enterprise Edge 40
- Configuring system settings 41
- System registration 42
- To view LAN performance: 49
- Frame Relay 50
- Point-to-Point-Protocol (PPP) 50
- WAN Data Compression 50
- Parameters: 55
- Configuring a 59
- Net Link 59
- Deleting an ISDN interface 63
- Media Services Card 66
- Media Bay Modules 69
- Media Bay Modules (cont’d) 70
- Provision lines 81
- Programming order 83
- Programming Services 84
- Viewing all Services 85
- Statuses 86
- Telepho ny Ser vices 87
- Terminals & sets 90
- Line access 93
- OLI number 95
- Capabilities 98
- User preferences 102
- Restrictions 103
- Telco features 106
- Control set 109
- Trunk/line data 111
- Line type on page 116 112
- Assigning DNs 123
- Restriction filters 124
- Time & date 127
- Call Routing 128
- Routes and destination codes 129
- Destination codes 131
- Services: Routing Service) 134
- Scheduled Services 138
- Ringing service 139
- Restriction service 141
- Routing Service 142
- Common Settings 143
- System speed dial 145
- General Settings 147
- Feature settings 148
- Park mode on page 150 149
- Call log space 151
- Direct dial 153
- CAP assignment 154
- Private DN lengths 155
- Access codes 156
- Remote access packages 160
- COS Passwords 160
- DN lengths 162
- Network Name Display 163
- (virtual network) 167
- Network Services 169
- Hunt groups 170
- , Hunt groups 171
- Moving members of a group 172
- Setting the Distribution mode 174
- Setting the hunt delay 174
- Programming busy line setting 175
- Queue time-out 175
- Overflow set 175
- Companion 177
- Radio data 179
- Cell assignment 180
- Cell Radios 180
- Register individual portables 181
- Hospitality 183
- Alarm time (AL) feature 184
- Set/room settings 185
- Call permissions 185
- Alarm data 186
- Voice Mail 188
- Call Detail Recording 188
- Console Service 189
- VoIP Gateway 189
- IP Routing 200
- IPX Routing 208
- WAN Overview 222
- 4. Click Save 224
- filters in 226
- QoS monitor 227
- Web cache 228
- Net Link Manager 229
- Alarm Service 232
- IP Firewall Filters 235
- Signalling System1 241
- DPNSS 1 capabilities 242
- DPNSS 1 features 242
- Three Party Service 243
- Diversion 243
- Restrictions by set type 244
- Redirection 245
- Executive Intrusion 245
- Intrusion levels 246
- Call Offer 247
- Route Optimization 248
- Message Waiting Indication 249
- Loop avoidance 252
- User Manager 253
- Alarm Manager 256
- Maintenance 259
- Warm reset 260
- Backup and restore 260
- Maintenance 261 261
- 264 Maintenance 264
- Manager’s Tools menu 265
- 266 Maintenance 266
- 268 Maintenance 268
- Maintenance 269 269
- Maintenance 275 275
- ICMP Counters 275
- 276 Maintenance 276
- UDP Counters 276
- TCP Counters 276
- System version 278
- Media Bay Module status 279
- System test log 282
- System administration log 283
- Network event log 284
- Alarm codes 285
- Event messages 285
- Maintenance 295 295
- CSU statistics 297
- Maintenance 299 299
- 300 Maintenance 300
- Link Status 301
- Moving telephones 302
- 304 Maintenance 304
- Getting ready 306
- Types of problems 306
- Fault Alarm Banner 308
- Problems with telephones 309
- Problems with lines 310
- Problems with external paging 317
- Problems with module service 318
- Dialed number gets busy tone 322
- Dialedfeaturecodegetsbusytone 324
- Services 325
- Appendix A: Network Examples 327
- Access using Enterprise Edge 328
- Lines used for networking 328
- PRI lines 329
- BRI lines 330
- Remote access on PRI trunks 332
- Remote access on DPNSS lines 332
- Enterprise Edge security 333
- Coordinated dialing plans 335
- Routing service (continued) 336
- System A 340
- System B 340
- System D 340
- System C 340
- Networking examples 341
- PRI (SL-1) 343
- PRI (public protocol) 343
- (public protocol) 349
- PRI/BRI QSIG 357
- Public networking scenarios 362
- Enterprise Edge 363
- Central Office 363
- Private networking scenarios 365
- PRI DID and 2-way DID 370
- Appendix B: ISDN Overview 371
- Types of ISDN service 372
- ISDN layers 372
- ISDN Bearer capability 373
- PRI services and features 373
- BRI services and features 373
- 374 Appendix B: ISDN Overview 374
- Appendix B: ISDN Overview 375 375
- 376 Appendix B: ISDN Overview 376
- ISDN hardware 377
- BRI hardware 378
- Clock Source for ISDN 379
- ISDN standards compatibility 380
- Planning your ISDN network 380
- Ordering ISDN PRI 381
- Ordering ISDN BRI 381
- Supported ISDN protocols 382
- ISDN programming 383
- 384 Appendix B: ISDN Overview 384
- Appendix B: ISDN Overview 385 385
- Program ISDN equipment 386
- Appendix B: ISDN Overview 387 387
- 388 Appendix B: ISDN Overview 388
- System defaults 392
- Glossary 395
- 396 Glossary 396
- Glossary 397 397
- 398 Glossary 398
- Glossary 399 399
- 400 Glossary 400
- Glossary 401 401
- 402 Glossary 402
- Glossary 403 403
- 404 Glossary 404
- Glossary 405 405
- 406 Glossary 406
- Glossary 407 407
- 408 Glossary 408
- Glossary 409 409
- 410 Glossary 410
- Glossary 411 411
- 412 Glossary 412
- Glossary 413 413
- 414 Glossary 414
- Glossary 415 415
- 416 Glossary 416
- Glossary 417 417
- 418 Glossary 418
- Glossary 419 419
- 420 Glossary 420
- Glossary 421 421
- 422 Glossary 422
- Glossary 423 423
- 424 Glossary 424
- Glossary 425 425
- 426 Glossary 426
- Glossary 427 427
- 428 Glossary 428
- Glossary 429 429
- 430 Glossary 430
- Glossary 431 431
- 432 Glossary 432
- Glossary 433 433
- 434 Glossary 434
- Glossary 435 435
- 436 Glossary 436
- (‡) uses two of 436
- , 153, 157 439
- , 285, 289 445
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